Last updated: February 2026
Lumo offers a free trial period. No payment is required during the trial and no refund is applicable.
If you are unsatisfied with the service, you may request a refund within 7 days of your initial payment. After 7 days, payments are non-refundable, but you may cancel to prevent future charges.
Annual subscriptions may be refunded within 14 days of purchase if you have not used the service extensively. After 14 days, a pro-rated refund may be issued at our discretion.
Contact us at support@lumoapp.com with your account details and reason for the refund request. We will respond within 2 business days.
Refunds will not be issued for accounts terminated due to violations of our Terms of Service.